Returns & Refunds

All returns must be requested and authorised in writing. Please contact us in writing with your reason for requesting a return, plus your name, your postcode, the order ID, the Artwork name and a daytime contact telephone number.

1.  Under EU Distance Selling Regulations, if you buy online and are a consumer, your consumer rights entitle you to a full refund by informing us in writing within 14 days of receipt of the Artwork. Where applicable, this refund will include the standard delivery charge you paid at the time of order. Non-standard delivery costs, such as but not limited to express delivery services, premium services, non-mainland UK surcharges.
2. The EU Distance Selling Regulations do not apply to International non-EU orders, Artwork purchased by a business nor to any Commissions or Made to Order Artwork. These regulations do not apply to Artwork sold in face-to-face situations where the Buyer has had the opportunity to examine the Artwork.
3. International non-EU orders: return requests must be made within 14 days of receipt of the Artwork. Delivery charges will not be refundable. Where delivery was included in the Artwork price, our original delivery cost will be deducted from any refund.
4. We cannot accept any requests for returns once the 14 days have expired.
5. You will pay all carriage charges incurred to return unwanted Artwork(s). For UK mainland orders we estimate that these costs will be similar to the original delivery costs. For non-mainland UK and International orders, we estimate that the cost of returning the Artwork will be similar to the original delivery cost, but this could vary depending on the carier used. Please contact us for details of the outward delivery costs.
6. Once we have authorised the return of the Artwork, it must be returned to us within 30 days of the date of the order delivery.
7. All Artwork must be returned to us in a new, undamaged, re-saleable condition, complete with all paperwork, certificates, hanging and wall fixings (where applicable), etc. We advise you to repackage the Artwork securely to guard against damages, reusing original packaging where possible.
8. Include your original invoice with the returned Artwork.
9. All returned Artwork is fully inspected, and if does not meet these conditions, you will not be eligible for a refund.
10. When returning Artwork to us we recommend that you obtain a proof of postage/courier receipt and tracking information. Returned Artwork remains your responsibility until it reaches us. We cannot be held responsible for Artwork which is lost or damaged in transit.
11. International (non-EU) returns and paperwork must clearly be marked as ‘goods from the UK being returned for refund' to help prevent issues with Customs.  
12. International (non-EU) orders: please note that we are unable to refund any duty paid or Customs fees on the Artwork returned to us as this is a contract between you and Customs & Excise in your own country.
13. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check your returned Artwork to ensure that all conditions have been met.

1. Please contact us by email as soon as possible notifying us of your wish to cancel your order.
2. If the Artwork has not yet been dispatched we will cancel your order and refund your payment in full.
3. If your order has already been dispatched, you will need to wait until the order is delivered to you and then return it to us within 7 working days.
4. The buyer will pay all carriage charges incurred to return the cancelled order to us.   

1. Please check your Artwork on receipt of delivery. If Artwork does arrive damaged during transit, please let us know in writing within 24 hours of delivery. We are not able to claim for damage from the carrier if this time elapses. If you do not inform us within 24 hours of delivery, then we will have no liability for items said to be damaged on delivery.
2. If the outer packaging is visibly damaged on receipt you must clearly state "damaged" on the carrier's delivery note when signing for the goods. Otherwise, we are not able to claim for damage from the carrier and we will not take responsibility for items with damaged outer packaging if this is the case. Please take a digital photo of the damaged outer packaging before you open it.
3. Contact us by email within 24 hours of delivery with a detailed description of the damage to the outer packaging as well as to the contents inside, plus your name, the order ID, the item description and a daytime contact telephone number.
4. We also require you to include digital photos of the outer and inner packaging and the Artwork which clearly depict the damage. Without this written information and photographic evidence of damage, we will not be able to process your claim or a refund.
5. Please do not return Artwork to us until we have given you authorisation to do so. Without written authorisation from us, we will not be liable to refund any carriage costs incurred by you in returning Artwork to us.
6. Where we do make an authorised request for the damaged Artwork to be returned to us, we will reimburse your reasonable cost of returning it to us where an original carrier receipt or proof of purchase is provided so long as your cost for the return carriage does not exceed the cost of the original carriage we paid to send the item to you.
7. International (non-EU) orders: please note that we are unable to refund any duty paid or Customs fees on the Artwork returned to us as this is a contract between you and Customs & Excise in your own country.
8. When returning goods to us we advise you to obtain a proof of postage/carrier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or further damaged in transit.
9. International (non-EU) returns and paperwork must clearly be marked as ‘goods from the UK being returned for refund' to help prevent issues with Customs.  
10. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check the described damage on the returned goods.
    
    

Please read our full Terms & Conditions prior to purchase.